Tackling a telephone interview
Let us walk you through a successful interview from start to finish. You’ve prepared, you’ve planned and you’ve practiced – now it’s time to perform, using the STAR (Situation, Task, Action, Result) technique to shine.
Before the crucial call:
Plan ahead and find out all you can about the company, the job on offer and the person who will be interviewing you.
Practice your answers to all those pesky standard questions you know are going to come up so you can give a polished performance. As you’re on the telephone, you can take advantage of notes and memory aids to add extra shine to your presentation. A top tip is to have your CV close to hand.
Just like a video interview, your environment can make all the difference to your focus – so get rid of any distractions and ensure there are no interruptions. If you have to use your mobile, for goodness sake don’t run out of battery, but remember a landline if best for a clear and confident conversation. Be as professional as you would if the interview was face-to-face. Don’t make or take the call in your pyjamas or that’s the image you will project.
It’s good to talk:
Let the interviewer set out the ground rules for the call – and if they don’t be sure to ask so the structure is clear to you both.
If that includes a time-limit, tailor your presentation to accommodate that, but don’t race through your pitch and miss out your key attributes or bluster to fill time and bore the interviewer – just keep calm and carry on. Try and chat naturally.
Before the call ends, make sure you know what happens next and how you will be informed if you’ve got the job.
After you hang up:
It’s good manners to email or write to the interviewer to thank them for their time and the interview opportunity. Hopefully the next thing you will hear is that you’ve got the job, but if there’s the disappointment of rejection, it’s worth asking for feedback on how to do better next time. Review your own performance and if necessary, put in a little more practice before your next attempt.