Role Title: Partner Relations Manager
Reports To: Commercial Director
Location: Head Office (full-time until passed probation, then 2 days remote)
Hours of Work: 40 hours per week
Role Purpose:
 
This is a blended role focused on:

• Upselling compliance and lettings solutions to existing clients.
• Account managing clients who order fewer than 40 compliance packs per month.
• Acting as a bridge between the Business Development team and Compliance teams.

Key Duties & Responsibilities:Business Development:

• Upsell compliance and lettings solutions to existing clients.
• Identify opportunities for client referrals.
• Request reviews and arrange video testimonials.
• Collaborate with the Marketing team to generate new business through social media.

Account Management:

• Conduct monthly check-in calls with clients ordering fewer than 40 compliance packs per month.
• Ensure client satisfaction, provide additional training, and review MI reports.
• Assist agents with website and contract wording.
• Manage minor/medium escalations, develop processes, and implement solutions.
• Work with internal teams to ensure smooth escalation processes.

Collaboration with Partnership Managers:

• Work closely with the Commercial Director and Partnership Managers to strengthen client relationships.

Building a Personal Brand:

• Engage actively on social media, including creating videos and posts.
• Support company social media presence by liking, commenting, and sharing content.
• Use LinkedIn to build industry connections and relationships.

Targets:

• Self-motivation to meet monthly targets set by the Commercial Director.
• Targets include calls, reviews, testimonials, and upselling metrics.

Reporting:

• Record all activity and results in the CRM.
• Maintain up-to-date and accurate CRM data for reporting purposes.

Performance Reviews:
Regular 1:1 meetings will focus on growth, progression, and company culture.
Responsibilities:

• Complete monthly review forms.
• Participate in scheduled review meetings.
• Set and work towards monthly goals (targets, personal growth, learning achievements).

Skills Required:

• Minimum of 5 years’ experience in B2B sales, Account Management, or Estate Agency.
• Experience in the property sector or supplier industry.
• Confident in client communication (calls and written).
• Strong admin skills and CRM management.
• Self-motivated and target-driven.
• Passionate about teamwork and driving positive change in the industry.

Person Specification:
Areas     Essential     Desirable    
Excellent communication     ✅          
Ability to work on own initiative     ✅          
Proactive approach     ✅          
Ability to work under pressure           ✅    
Drive and self-motivation     ✅          

We encourage applications from candidates who may not meet every listed requirement but are enthusiastic, eager to learn, and committed to professional growth. For the right individual, we offer opportunities for training and development.