A highly regarded estate agency in Horsham looking for an experienced Senior Property Administrator to join their lettings team. This is an excellent opportunity for a motivated professional seeking a structured career path within a supportive and forward-thinking company. Previous experience in lettings or property management is essential.
 
�� The Package

• Basic Salary: £25,100
• Work Pattern: Monday to Friday, 9:00 am – 5:30 pm (two days finishing at 5:00 pm). Includes the option to work one day per week from home once probation has been completed. 
• Additional Benefits:
  • Holiday commission
  • 33 days of paid holiday, including an extra day off for your birthday
  • Pension
  • Life insurance
  • Company rewards and incentives
  • Structured career path and Employee Assistance Scheme
  • Paid entry fees for charity events

�� What’s on Offer?

• A competitive salary package.
• Comprehensive benefits, including holiday commission, pension, and life insurance.
• The chance to work for a company that is highly rated by both customers and staff, with a TrustPilot score of 4.8/5.
• An employer that values and acts on staff feedback, achieving over 90% satisfaction in annual surveys.
• Continuous professional development, with opportunities to learn from experienced colleagues.
• A progressive company that embraces innovation and change.
• Regular communication through up-to-date platforms such as social media and WhatsApp groups.
• Support for participating in community and charity events, truly making a difference.

�� The Role
The Senior Property Administrator will play a key role in the property management process, ensuring high standards of service are consistently delivered. Responsibilities include:

• Delivering exceptional property maintenance advice and support to landlords and tenants.
• Handling property management tasks efficiently, ensuring compliance with operating procedures.
• Maintaining the key register and managing a contractor database.
• Building strong relationships with the network of lettings offices and coordinating pre-tenancy and end-of-tenancy work.
• Promptly resolving or escalating issues and mentoring other team members.
• Providing excellent administrative support, contributing to the smooth running of operations.

�� The Ideal Candidate

• Relationship Builder: Skilled at developing trust and rapport with both landlords and tenants.
• Organised Communicator: Excellent communication skills with a strong ability to prioritise tasks and work efficiently under pressure.
• Tech-Savvy: Proficient in IT, with a “can do” attitude and enthusiasm for learning and improvement.
• Team Player: A positive approach and willingness to support and mentor colleagues, embracing the company’s values of courtesy, honesty, trust, and respect.
• Experience Required: Previous experience in lettings or property management is essential.

�� Next Steps
This role offers a fantastic opportunity to develop and advance within a respected company. If you have the skills, experience, and passion to thrive in a fast-paced lettings environment, get in touch to learn more about this exciting opportunity!